Customer Care

GENERAL

When is the café open?

We’re open every Tuesdays to Sundays. Opening hours are as follow: Tuesdays – Fridays, & Sundays: 10am – 5pm // Saturdays: 10am – 9pm

How can I make a reservation?

Give us a call at +65 6443 1948 during opening hours and we'll make the necessary arrangements. Please note that due to COVID-19 regulations, only a maximum of 5 people per group is allowed at our café.

I would like to use your space for an event or a workshop. What are the rates?

Please drop us an email at hello@okadasweets.com with more details and we'll get back to you shortly.

Is there parking available nearby?

Yes, there is a carpark right behind our café. You can park your vehicle there first before heading over.

I would like to follow your social media. Where can I find you?

Thank you! You can find us on both Instagram and Facebook.

 

ORDER & SHIPPING

How do I pay for my order?

We accept payment via all Visa, Mastercard, and American Express debit or credit cards for any online order made on our website.

Can I change my order after checking out?

Unfortunately not. All orders are deemed confirmed and final upon checkout – so please do ensure that the items in your cart are correct prior to confirming your order! 

How will my items be delivered?

Your order will be delivered by our personal delivery service within 3-5 days of order confirmation. We will notify you via email or SMS regarding the delivery progress.

I have not received my order. What should I do?

If you’ve yet to receive your order 7 business days from shipping confirmation, please drop our team an email at hello@okadasweets.com and we will do our best to assist you.

Can I purchase these items in store too?

Definitely! You can do walk-in purchases at our physical store. However, to guarantee that there is instock for your desired item, you could preorder the product online first, and opt for self-pickup at check out. Our team will prepare your order for you and will inform you when it is ready. Please note that the order has to be collected within 5 days after we notify you.

Do you ship outside of Singapore?

Not as of now! We’re currently more focused on our Singapore market, but perhaps we will in the future :)

My order is defective/incorrect. What should I do?

Our team aims to ensure proper and regular quality checks before packing every item, but in the event where there’s an oversight, please send our team an email at hello@okadasweets.com, with your order number and a photograph of the defected item and we will assist you shortly. Please note that all defected items must be received in its original condition – with its tags and packaging intact, and unused. In the event that the item you originally purchased is no longer available, our team will advise you on the next appropriate steps.